Onyx – PC & Mac Repairs/Services in Downtown Decatur
Decatur Metro | December 27, 2008
Here’s a Decatur business that’s been open since June that I didn’t know about until the owner, Justin Kenagy, sent me a note a few days back.
Onyx Consulting sits behind McDonald’s at 122 Williams St., just north of the Commerce Drive loop in downtown Decatur. From Justin’s email, it sounds like he and his staff have been taking care of all kinds of Mac and PC repairs and consulting since the mid-90s at their Northcrest location. This past June they opened a second location in Decatur, providing the same wide variety of services to our community.
As a Mac user (with a cracked case), I was particularly interested when he said that Onyx did “over 100 Mac warranty repairs a month”. I followed up with him on this, because I wanted to know for sure whether this meant I could take our under-warranty Mac to Onyx instead of navigating the zoo at the Perimeter of Lenox Mall Apple store. Here’s his response:
We do over 100 apple warranty repairs alone per month not to mention all of the non-warranty Mac and PC repairs as well. Unless you want the retail experience and want to check out all the new products, we can indeed save everyone a trip to the mall and then some. The Apple stores refer 10 or more people a day to us to do all the things they either can’t or don’t want to do. We can always beat their flat rate repairs on price and speed as well. Ipods, etc. the works. We’re an authorized dealer as well, but our focus is on service.
Excellent! Just one more errand I won’t need my car for anymore!
P.S. A check of Kudzu shows that both locations have gotten consistent, excellent reviews (Decatur, Northcrest), but let me know your own experiences with Onyx too!
I used the Decatur Onyx when I had a problem with my (under Apple Care warranty) MacBook a few months ago. Turned out the problem was my battery (which Apple normally would not cover). The nice people at Onyx got Apple to cover it under warranty and had my machine back to me very quickly. They are great, I highly recommend them!
I have been in several time to the new Decatur location. They are great! It’s wonderful not to have to navigate the Lenox hell for Mac repairs.
I have been using Onyx for years. They are fantastic! Welcome to Decatur, so nice to have you close by.
That’s great news. I have also gone to them on one of those rare occasions over the past 15 years when I had a Mac problem. Referred to them by the Apple store for an out of warranty hard drive replacement. I was pleased both with the Apple store for suggesting them so that I could get more hard drive for the same price and with the Onyx guys for a quick turn-around at reasonable cost.
Long time reader, first time commenter.
Timely post as my husband just used Onyx to repair the screen on his out-of-warranty 6-year-old MacBook Pro. I can’t say enough about how great they were – prompt service, honest advice, and seamless repair. We are a Mac household and, while I hope we don’t have to use them again, we definitely won’t hesitate to do so if the need arises.
Thanks to all of you for the kind comments, and thanks to DM for helping us get the word out. We’re proud to be in Decatur. We’ll do our best to remain worthy of your praise!
I used Onyx to put a new battery in my iPod Nano a while back. The Apple store won’t do this repair anymore. Onyx was great and completed the battery while I waited!