Revenue & Technology Manager for the City of Decatur, Russ Madison, reports on the Decatur Tax Blog he’s finally gained some traction in getting Bank of America to resolve this “lost escrow check” issue…

After several phone calls between my office and Bank of America yesterday and today, I was able to open a formal “research request” with Bank of America’s tax department this morning.

One of their tax specialists informed me that he was submitting the request to higher levels within his department to research and reissue payment for the affected customers, with an estimated completion date of February 3. Bank of America should pay the penalties and interest, and the late payment would not affect their customers’ escrow accounts.