“We received a large check from Bank of America on Dec. 21 that covered 119 of their Decatur accounts, and we posted that payment in December to all the accounts that the bank listed. We did not send late notices to any customer whose account was paid by that Dec. 21 check.

However, we did not receive any other major checks from Bank of America in December or January for any of their additional customers. We have been communicating with Bank of America to find out what’s going on. No check has cleared our bank with the check number, check date, or check amount that Bank of America has provided.

A final note–if you’ve received a late notice in error, please accept my apology. Your payment may have arrived just after we printed out the bills. If you believe that your lender, our office, or a bank somewhere in between, has made an error, and that your taxes are actually paid, please call us immediately at 404-370-4100 so we can start to rectify the situation. To ensure the best service possible, please have a copy of your tax bill on hand when you call.”